Thank you for using Lucy Carter Hair & Makeup Artist's services. We would like you to please read all our terms and conditions so that you are fully aware of our rights when booking your hair and/or makeup service. Using this website (www.makeupbylucy.com) and booking with us signifies that you agree to our terms and conditions.

All contracts/dealings between Lucy Carter Hair & Makeup (ABN 56 196 088 241) and any person (‘Customer’) relating to any goods or services provided and supplied by Lucy Carter Hair & Makeup to the Customer through the website makeupbylucy.com (‘Website’) are subject to the terms and conditions of trade set out below (‘these Terms’).

By using the Website, the Customer agrees to be bound by these Terms.

Lucy Carter Hair & Makeup has the right to remove or vary these Terms at any time without notice. It is the Customer’s responsibility to be aware of any changes made to these Terms and by continuing to use and visit the Website the Customer agrees to be governed by these Terms and Conditions.

Lucy Carter Hair & Makeup reserves the right to withdraw the Services without notice and will NOT be liable (if for any reason) the Website is unavailable during any period.

 Please Note: Lucy Carter Hair & Makeup may restrict access to the Website without notice at any time.

 PRIVACY POLICY

 INFORMATION WE MAY COLLECT FROM CUSTOMERS - In order to provide better service to our valued customers, Lucy Carter Hair & Makeup may request personal details such as your name, address, telephone number or e-mail address. If you choose to withhold requested personal information, Lucy Carter Hair & Makeup may not be able to provide you with the customer service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.

 Lucy Carter Hair & Makeup will not sell or disclose the Customers personal information/details to any third party without the customers consent unless in the purpose of purchase/deposit/delivery or if necessary, to comply with laws, investigations or legal proceedings.

 PROPERTY

All content made available to the customer via the Lucy Carter Hair & Makeup Website is property of Lucy Carter Hair & Makeup. The customer can view, download, copy and/or print the images accessible on the Lucy Carter Hair & Makeup Website for personal use only and may NOT be altered in anyway.

The customer is not permitted to alter or re-produce the images on the Lucy Carter Hair & Makeup Website in any manner without permission from Lucy Carter Hair & Makeup.

The customer may NOT remove any trademarks made by Lucy Carter Hair & Makeup on any images, campaigns or marketing materials.

 PAYMENT OPTIONS

Lucy Carter Hair & Makeup ONLY uses Electronic Funds Transfer (EFT).

 All prices are in Australian Dollars and do not include GST. Invoices are sent to your desired email address once booking is confirmed and can be paid online.

Please note there is a minimum freelance charge of $350.00 for all special Occasion & Bridal weekend bookings.

Westpac Banking

Account Name: Lucy Carter Hair & Makeup

BSB: 036-069, Account No: 597065

***Please add your name in the description details***

 

DEPOSITS

A 50% Deposit for any service with Lucy Carter Hair & Makeup is non-refundable and is required when any hair and/or makeup booking is requested. For your appointment to be confirmed and the date held, your deposit must be placed. An invoice will be sent out to your desired email address with the option of paying your deposit online. Once your deposit has been processed, a second invoice will be sent with your remaining balance owing. All monies must be paid in full before day of service.
PLEASE NOTE: A 48-hour late notice cancellation fee of $150.00 applies to all customers who book with Lucy Carter Hair & Makeup.

 OPENING HOURS

Lucy Carter Hair & Makeup is a freelance business and hours vary week to week depending on bookings. A surcharge of 10% will incur if booking is earlier than 6:30am or later than 6:00pm on any day and will also apply on Sundays.

Please email us for bookings (info.lucycarter@gmail.com).

 The following days are an exception:

Good Friday – CLOSED

Easter Sunday – CLOSED 

Christmas Day – CLOSED

New Years Eve – CLOSED

New Years Day – CLOSED

 Lucy Carter Hair & Makeup will inform you via Instagram or Facebook if makeup services are unavailable for any other days or times. 

Please Note: These Public Holidays can be booked if required however a surcharge of $100.00 will incur. 

 TRAVEL CHARGES

A minimum freelance fee of $50.00 applies, 

Toll charges & Parking fees may also apply.

Touch up services (after the ceremony / before photos) can be added with a $100 per hour fee. Alternatively, an exclusive wedding day rate can be tailored for your needs.

 PRICE LIST

Lucy Carter Hair & Makeup has the right to change any price at any time without notice to the customer, unless the customer has placed an order at a stipulated price (then the alteration in price is not applicable) When booking any service with Lucy Carter Hair & Makeup, the customer agrees to these prices.

 ADDITIONAL CHARGES

Lucy Carter Hair & Makeup has delegated timings for each person which is emailed when bookings are confirmed. Please note: If, with no fault to Lucy or her team, run behind the scheduled time more than 30 mins, there are additional overtime charges of $30 per half hour. This will be added to your invoice. 

If you request a second makeup artist, there is a minimum fee of $100.00 however this may be greater depending on distance required to travel. This cost will be confirmed prior to the confirmation of your booking once location is determined.